Refund & File Problems Policy

Because our prints are instant digital downloads, all sales are final. We can't offer refunds, exchanges or cancellations for a change of mind, because once a file is downloaded we have no way to take it back.

If something goes wrong on our end, we'll make it right. Please contact us within 7 days of your purchase if:

• your download link doesn't work or has expired
• a file is damaged, won't open or is missing a size listed on the product page
• you were charged twice or received the wrong design

We'll resend your files, send the correct design, or refund you if we can't fix the problem.

How to reach us: email katie@abidingpressco.com or use our Contact page. Please include your order number and a short description of the problem. We reply Monday to Friday, 9am to 5pm (Brisbane time, AEST).

Printing results: colours can look slightly different depending on your screen, printer, paper and print shop. Print quality issues caused by printing equipment or settings aren't covered, but we're always happy to help you get the best result.

This policy doesn't limit any rights you may have under consumer law.